Guangzhou Hongtu Environmental Protection Technology Co., Ltd.
Guangzhou Hongtu and Guangzhou Baolong Office Equipment Co., Ltd. have been engaged in the wholesale and sales of printers and copiers for 22 years.
With over 20 years ofindustryexperience,we boast a professional sales and maintenance team, a complete after-sales service system, and stable supply channels foe
high-end printing equipment. We provide tailored one-stop solutions for quick print shops, solving procurement and operation diffculties while ensuring eficient and reliable
equipment performance.
1. After-Sales Service
Warranty Policy: During the warranty period, after-sales service primarily involves establishing a VIP technical service group. Our technical team provides one-on-one online guidance via video or voice. Our factory-issued equipment comes with a one-year warranty.
Specific warranty coverage is as follows:
From the date of receipt, during this period, excluding damage caused by human error, the warranty covers major machine components (all circuit boards, print boards, control panels, scanning boards, high and low voltage boards, control boards, mainboard, motors, etc.). Damage caused by natural disasters or human error is not covered. (Shipping costs are borne by the customer).
Common consumables/vulnerable parts are not covered, such as: toner, carriers, drum, upper and lower rollers, charging roller, fuser motor, print cards, hard drives, scraper blades, fuser film, transfer film, and other accessories.
During the machine warranty period, all consumables and accessories used by the customer must be purchased from our company. If consumables or accessories purchased through other channels cause machine malfunctions or various printing quality issues, our company reserves the right not to provide warranty service. Thank you for your understanding.
2. Maintenance Network Coverage: Global
3. Logistics and Transportation
Common Transportation Method: Sea Freight
Packaging Instructions: Export wooden crate (made of fumigated wood), fully sealed (excluding export wooden crate costs)
4. FAQ (Frequently Asked Questions)
Except for factory standard machines, customized products follow this process: customer confirms intention – discussion of specific parameters and appearance – we provide a solution – after feasibility is confirmed, we purchase raw materials and components and begin production – after debugging, the customer can inspect at the factory or conduct remote video inspection – shipment – debugging and installation (customers can choose on-site installation or remote guidance installation).
The processing time varies from 10-60 working days depending on the complexity of the customization and the type of equipment. The specific time will be communicated between the customer and us.
Payment Method: For both customized and standard machines ordered from overseas, payment is made in full before customization and shipment begin.
Guangzhou Hongtu and Guangzhou Baolong Office Equipment Co., Ltd. have been engaged in the wholesale and sales of printers and copiers for 22 years. Established in Guangzhou in 2004, the company mainly focuses on the wholesale of Ricoh copiers. Since 2006, we have simultaneously supplied consumables and accessories for relevant equipment.
Having been tempered by more than two decades of development, we have grown alongside Ricoh products. Today, we boast a professional team for the sales and maintenance of quick-printing equipment, and have established a comprehensive after-sales repair system for such equipment, solving the pain point of merchants who find it easy to purchase but hard to operate devices.
